RETURNS AND COMPLAINTS

At MICHAELSERGE, your satisfaction is our top priority. That’s why we offer a flexible 30-day return policy and a clear, efficient complaint process.

🔁 How to return a product?

• You have 30 days from the delivery date to return an item.

• To begin, simply contact us via:

  • Live Chat

  • Email: shop@michaelserge.com

  • Return form available on our website. (LINK)

• Once we receive your request, we will provide you with a prepaid return label to print and attach to your package.

• You can return the item by post or courier using the label.

✅ Returns are free of charge.
✅ The item must be new or slightly used.

🛠️ How to submit a complaint?

• If the product is faulty, damaged, or non-compliant with the description, you have the right to file a complaint.

• Contact us via email or contact form, describing the issue and attaching photos of the product (if possible).

• We will review your complaint and reply within a few business days.

If your complaint is accepted, you may choose:

• a repair,

• a replacement,

• or a full refund.

💸 When will you receive a refund?

• We will process your refund within 7 business days after receiving the returned product.

• Refunds are issued using the same payment method you used for the purchase.

• If you paid by card, the refund will go back to your card account.

If you have any questions or need help with your return or complaint, we are here to assist you! You can reach us Monday to Friday, 10:00–16:00 CET:

📞 +48 68 838 3500
📞 +48 22 230 4295
📞 +48 800 003 282

📞+42 0234280702
📞+17867558172
📞+16478466300
📞+44 2045772996

Or via email: shop@michaelserge.com